About Us
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About West Wiltshire Micros
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Empowering individuals through IT education, while delivering high-quality products.
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Since 1985
West Wiltshire Micros, located in Trowbridge, Wiltshire, has been a leading provider of IT solutions since 1985. Our vision is to provide anyone with the desire to learn about the world of IT the opportunity to do so. We believe in an inclusive approach, ensuring that our services are accessible to all. With a focus on delivering a complete and professional backup service, we strive to offer a wide range of quality, value-for-money products and services.
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Expertise and Dedicated Staff
At West Wiltshire Micros, we take pride in our team of qualified and courteous staff. Our experts possess extensive knowledge and experience in the IT industry, enabling us to provide top-notch solutions tailored to meet your specific needs. We value each client and are committed to treating them with the respect they deserve.
Customer Satisfaction and Support
At West Wiltshire Micros, your satisfaction is our utmost priority. We are dedicated to providing exceptional customer service and support. If you have any questions, concerns, or need assistance, our friendly team is here to help. We strive to address your needs promptly and economically, ensuring a smooth and enjoyable experience with our company.
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Contact Us
Address: Unit 1, 45 Fore Street, Trowbridge, Wiltshire, BA14 8EJ
Phone: 01225 762759
Email: sales@wwmicros.co.uk
Opening Hours
We are open from 9am to 5pm, Monday to Friday. Please note that we are closed on Bank Holidays, Saturdays, and Sundays.
Store Policies
At West Wiltshire Micros, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.
RETURNS
How It Works
How It Works
Returns and Exchanges Policy
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At West Wiltshire Micros, customer satisfaction is our top priority, and we strive to provide excellent service. We understand that mistakes can occur, and we have implemented a hassle-free policy to handle returns, refunds, and back orders. Proof of purchase will be required.
Please review the following guidelines:
1. Returns and Refunds:
2. a. General Items:
• You can return items within 30 days of the purchase date if you have purchased the wrong item or if it does not meet your expectations. All packaging needs to be intact and unopened.
• For special order items or items not typically kept in stock, a 20% restocking fee may apply.
3. b. Inks & Cartridges:
• Inks and cartridges must be returned with the internal seals and packaging intact.
• Unopened packs can be returned within 30 days for a refund.
• Unfortunately, we cannot offer refunds on opened packs.
4. c. Papers & Stationery:
• Unopened packs can be returned within 30 days for a refund.
• Opened packs are non-refundable.
5. Hardware Items:
• Unopened hardware items can be returned for a refund; however, a 20% restocking fee may apply if the item is a special order or an item that is not typically kept in stock.
• Faulty items, Dead on Arrival (DOA), and items covered under warranties are handled as follows:
• DOA: If an item is faulty within 7 days of purchase, please contact us to return the product, so we can verify the fault, we will either refund or replace the item.
• Item within Warranty: Most new items come with a standard 12-month warranty. For warranty-related issues, please contact us as soon as possible so we can advise on the relevant returns procedure (allow up to 30 days for processing) as we may need to send it back to the manufacturer for verification. You will receive either a repaired or replacement unit. To initiate the process,
please contact us
• Hardware Testing: If we test a hardware item and it works on our systems, it will be considered non-faulty and returned to you.
6. Ink Cartridges:
• Ink cartridges come with a 3-month warranty.
• Please ensure you have the correct cartridge number for your printer before inserting it.
• If the cartridge is faulty, please provide an example of a printout if possible, and we will provide an exchange.
7. Software:
• For software, please ensure compatibility with your computer and operating system before purchasing.
• To return software, we require a reference from the manufacturer indicating the fault and whether they will offer an exchange or refund to West Wiltshire Micros, which will be passed on to you.
8. Computer Hardware:
• If you purchased a computer system built by West Wiltshire Micros, you have an exclusive 5-year return to base warranty.
• The warranty covers parts and labour in the first year and labour only for years 2-5 (parts are chargeable, fitting is free)
Software related faults, virus attacks, and software/driver reloads are chargeable
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• In case of a fault:
• Contact us, and an engineer will consult with you over the phone to diagnose the problem.
• If the fault cannot be resolved, you may need to bring in the faulty unit back to us (arrangements can be made for a courier pick-up at your own cost or we offer a chargeable collect & return service within the local area).
• We will work to resolve the issue as quickly as possible and inform you when the problem is resolved.
9. Items with a 3-6 Month Warranty:
• For items with a 3- 6 month warranty, please contact us for warranty resolution.
• If the issue cannot be resolved, you will need to send the unit back to us.
• Please note that the warranty period will not be extended while the unit is in our workshops for fault rectification.
Allow up to 2 weeks for the processing of faulty computers.
If you have any further questions or require assistance, please don't hesitate to contact us. We value your satisfaction and will do our best to address any concerns promptly.
Please contact West Wiltshire Micros , Unit 1 , 45 Fore Street, Trowbridge, Wiltshire, BA14 8EJ
Tel 01225 762769 , email sales@wwmicros.co.uk
WARRANTY INFORMATION
The Information You Need to Know
The Information You Need to Know
Warranty and Product Services Information
Thank you for choosing West Wiltshire Micros. We are committed to providing you with high-quality products and exceptional customer service. This section outlines the warranty coverage for our products and provides important information on how to use and manage your purchased products effectively.
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1. Warranty Coverage:​
1.1 Warranty Limitations: Our warranty does not cover damage or defects resulting from misuse, accidents, unauthorized modifications, improper installation, natural disasters, or normal wear and tear. The warranty is also void if the product's serial number or identification labels have been removed or altered.
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1.2 Warranty Service: If you believe your product is defective within the warranty period, please contact our customer support team. We will guide you through the warranty claim process and provide instructions on returning the product for evaluation and repair or replacement.
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2. Product Services:
2.1 Product Setup and Configuration: The manufacturer usually provides a setup guide or online documentation to assist you in setting up and configuring your purchased products. Please carefully follow the instructions provided to ensure optimal performance and functionality.
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2.2 Technical Support: Our dedicated support team is available to address any technical inquiries or issues you may encounter while using our products. You can reach our support team through the contact information provided at the end of this document. Please have your product details and purchase information ready when contacting us for assistance.
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2.3 Product Updates and Firmware: There will be periodic updates, enhancements, or firmware upgrades to improve performance, add features, or address any identified issues. It is recommended to regularly check for available updates and follow the instructions provided for installation.
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2.4 Product Care and Maintenance: To maximize the lifespan and performance of your product, please adhere to the care and maintenance instructions provided in the product documentation. These instructions may include guidelines for cleaning, storage, and handling to ensure proper functioning and longevity.
3. Disclaimer:
3.1 Limitation of Liability: West Wiltshire Micros and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of the use or inability to use our products, even if we have been advised of the possibility of such damages. Our total liability, if any, shall be limited to the amount paid by you for the specific product.
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3.2 No Warranty Beyond Express Terms: Except as expressly stated in the warranty provided with the product, West Wiltshire Micros disclaims all other warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
4. Contact Us:
4.1 If you have any questions, concerns, or require assistance related to warranty coverage, product services, or general inquiries, please reach out to our customer support team using the following contact information:
West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Email: sales@wwmicros.co.uk
Phone: 01225 762759
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We are dedicated to ensuring your satisfaction with our products and services. Please don't hesitate to contact us with any queries or issues you may have, and we will be glad to assist you.
Thank you for choosing West Wiltshire Micros. We appreciate your trust and loyalty as our valued customer.
What You Need to Know
SHIPPING AND DELIVERY
What You Need to Know
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Shipping and Delivery Policy
At West Wiltshire Micros, we strive to provide efficient and reliable shipping and delivery services for your purchased products. This Shipping and Delivery Policy outlines the methods, packaging, liabilities, and costs associated with shipping your orders. We aim to ensure a smooth and satisfactory delivery experience for our valued customers.
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1. Shipping Methods and Timeframes:
1.1 We offer local a local delivery​
1.2 Estimated Delivery Time: Our usual delivery preference is royal mail with delivery times between 2-5days
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2. Packaging:
2.1 Secure Packaging: We take great care in packaging your products to ensure they arrive in optimal condition. We use industry-standard packaging materials and methods to protect your items during transit.
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3. Liabilities and Responsibilities:
3.1 Shipment Handover: Once we hand over your package to the designated shipping carrier, the responsibility for the shipment transfers to the carrier. Any issues, delays, or damages that may occur during transit are subject to the carrier's terms and conditions.
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4. Shipping Costs:
4.1 Shipping Cost Calculation: The shipping cost is calculated based on various factors, including the weight and dimensions of the package, the shipping method selected, and the destination. You will be notified of applicable shipping charges on ordering your products.
5. Contact Us:
5.1 If you have any questions, concerns, or require assistance related to shipping and delivery, please contact our customer support team using the following contact information:
West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Email: sales@wwmicros.co.uk
Phone: 01225 762759
We appreciate your trust and loyalty as our valued customer. We will make every effort to ensure a smooth and timely delivery of your orders, and we are here to assist you with any shipping-related inquiries or issues.
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Thank you for choosing West Wiltshire Micros. We look forward to serving you and exceeding your expectations with our shipping and delivery services.
OUR PRIVACY POLICY
All About Information Security
All About Information Security
Privacy Policy for West Wiltshire Micros
Effective Date: 04/01/2024
At West Wiltshire Micros, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. By using our website or services, you consent to the terms of this Privacy Policy.
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1. Information We Collect:
1.1 Personal Information: When you engage with West Wiltshire Micros, we may collect certain personal information, such as your name, email address, phone number and address. We collect this information when you place an order.
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1.2 Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This information helps us analyse trends, improve our website's functionality, and enhance your overall experience.
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2. Use of Personal Information:
2.1 Order Processing and Communication: We use your personal information to process your orders, fulfil your purchases, and provide you with order-related communication, including order confirmations, shipment notifications, and customer support.
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2.2 Payment Verification: For secure payment processing, we utilize trusted third-party banking services to verify and complete your payment transactions. We do not store your complete payment information on our servers, ensuring maximum security.
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2.3 Marketing and Promotional Communication: With your consent, we may send you promotional offers, updates, and newsletters about our products and services. You have the option to opt out of receiving such communications by following the unsubscribe instructions provided in the emails or by contacting us directly.
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3. Data Security and Retention:
3.1 Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure socket layer technology (SSL)
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3.2 Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including warranty, legal or regulatory requirements. When we no longer need your personal information, we will securely dispose of it in accordance with applicable laws and regulations.
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4. Cookies and Similar Technologies:
4.1 We use cookies and similar technologies to enhance your browsing experience, analyse website usage, and personalize content and advertisements. These technologies may collect non-personal information about your interactions with our website. You can manage your cookie preferences through your browser settings.
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5. Your Rights:
5.1 You have the right to access, correct, update, or delete your personal information held by West Wiltshire Micros. If you wish to exercise any of these rights or have any questions or concerns about your personal information, please contact us using the contact details provided below.
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6. Changes to this Privacy Policy:
6.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
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7. Children's Privacy:
7.1 West Wiltshire Micros does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with their personal information please contact us, and we will take steps to remove that information from our systems.
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8. Links to Third-Party Websites:
8.1 Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites or services that you visit through our website.
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9. Contact Us:
9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the following information:
West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Email: sales@wwmicros.co.uk
Phone: 01225 762759
We will strive to address your inquiries and resolve any issues promptly and in accordance with applicable privacy laws.
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Thank you for entrusting West Wiltshire Micros with your personal information. We are committed to safeguarding your privacy and providing you with a secure and satisfactory experience.