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Important to Know

At West Wiltshire Micros, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.


How It Works

Returns and Exchanges Policy

At West Wiltshire Micros, we want you to be completely satisfied with your purchase. We understand that circumstances may arise where you may need to return a product or seek an exchange. This Returns and Exchanges Policy outlines the procedures and guidelines for returning or exchanging products purchased from our website.

1. Returns and Exchanges Eligibility:

1.1 Unused and Unopened Products: We accept returns or exchanges for unused and unopened products within [insert number of days] days from the date of purchase. The product must be in its original condition, including all packaging materials, accessories, and documentation.

1.2 Defective or Damaged Products: In the event that you receive a defective or damaged product, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include returning the product for a replacement or refund.

2. Return and Exchange Process:

2.1 Contact Customer Support: To initiate a return or exchange, please contact our customer support team via the contact information provided at the end of this document. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.

2.2 Packaging and Shipping: Ensure that the product is securely packaged to prevent damage during transit. Include all original packaging materials, accessories, and documentation. You will be responsible for covering the return shipping costs, unless the return is due to a defective or damaged product.

2.3 RMA Number: If an RMA number is provided, please clearly write it on the return package. This will help us identify and process your return or exchange more efficiently.

2.4 Return Confirmation: Once we receive and inspect the returned product, we will notify you of the return confirmation and proceed with the requested refund or exchange according to our policy.

3. Refunds and Exchanges:

3.1 Refunds: If you are eligible for a refund, we will process it in the original form of payment used for the purchase. Please note that the refund may take several business days to reflect in your account, depending on your payment provider's policies.

3.2 Exchanges: If you prefer an exchange for a different product, we will process it based on the availability of the desired item. If the requested item is not available, we will offer alternatives or provide a refund, as per your preference.

4. Non-Returnable and Non-Exchangeable Items:

4.1 Certain items are non-returnable and non-exchangeable for hygiene and safety reasons, such as software licenses, downloadable products, or items with activated licenses. Additionally, custom-configured or personalized products may not be eligible for returns or exchanges unless defective or damaged.

5. Contact Us:

5.1 If you have any questions, concerns, or require assistance related to returns or exchanges, please contact our customer support team using the following contact information:

West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Phone: 01225 762759

We value your satisfaction as our customer and will make every effort to address your concerns and provide a suitable resolution within the scope of this policy.

Thank you for choosing West Wiltshire Micros. We appreciate your trust and loyalty and look forward to serving you again in the future.


The Information You Need to Know

Warranty and Product Services Information

Thank you for choosing West Wiltshire Micros. We are committed to providing you with high-quality products and exceptional customer service. This section outlines the warranty coverage for our products and provides important information on how to use and manage your purchased products effectively.

1. Warranty Coverage:

1.1 Limited Warranty: West Wiltshire Micros warrants that our products will be free from defects in materials and workmanship under normal use for a specified period from the date of purchase, as outlined in the product documentation or warranty certificate provided with your purchase.

1.2 Warranty Limitations: Our warranty does not cover damage or defects resulting from misuse, accidents, unauthorized modifications, improper installation, natural disasters, or normal wear and tear. The warranty is also void if the product's serial number or identification labels have been removed or altered.

1.3 Warranty Service: If you believe your product is defective within the warranty period, please contact our customer support team. We will guide you through the warranty claim process and provide instructions on returning the product for evaluation and repair or replacement.

2. Product Services:

2.1 Product Setup and Configuration: We provide detailed product documentation and user guides to assist you in setting up and configuring your purchased products. Please carefully follow the instructions provided to ensure optimal performance and functionality.

2.2 Technical Support: Our dedicated support team is available to address any technical inquiries or issues you may encounter while using our products. You can reach our support team through the contact information provided at the end of this document. Please have your product details and purchase information ready when contacting us for assistance.

2.3 Product Updates and Firmware: We may release periodic updates, enhancements, or firmware upgrades for our products to improve performance, add features, or address any identified issues. It is recommended to regularly check our website for available updates and follow the instructions provided for installation.

2.4 Product Care and Maintenance: To maximize the lifespan and performance of your product, please adhere to the care and maintenance instructions provided in the product documentation. These instructions may include guidelines for cleaning, storage, and handling to ensure proper functioning and longevity.

3. Disclaimer:

3.1 Limitation of Liability: West Wiltshire Micros and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of the use or inability to use our products, even if we have been advised of the possibility of such damages. Our total liability, if any, shall be limited to the amount paid by you for the specific product.

3.2 No Warranty Beyond Express Terms: Except as expressly stated in the warranty provided with the product, West Wiltshire Micros disclaims all other warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

4. Contact Us:

4.1 If you have any questions, concerns, or require assistance related to warranty coverage, product services, or general inquiries, please reach out to our customer support team using the following contact information:

West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Phone: 01225 762759

We are dedicated to ensuring your satisfaction with our products and services. Please don't hesitate to contact us with any queries or issues you may have, and we will be glad to assist you.

Thank you for choosing West Wiltshire Micros. We appreciate your trust and loyalty as our valued customer.


What You Need to Know

Shipping and Delivery Policy

At West Wiltshire Micros, we strive to provide efficient and reliable shipping and delivery services for your purchased products. This Shipping and Delivery Policy outlines the methods, packaging, liabilities, and costs associated with shipping your orders. We aim to ensure a smooth and satisfactory delivery experience for our valued customers.

1. Shipping Methods and Timeframes:

1.1 Domestic and International Shipping: We offer shipping services both domestically and internationally, depending on your location and the destination country. We partner with reputable shipping carriers to ensure timely and secure delivery of your orders.

1.2 Estimated Delivery Time: The estimated delivery time will vary depending on factors such as your location, the shipping method chosen, and customs clearance (for international orders). We provide estimated delivery timeframes during the checkout process and in the order confirmation email.

2. Packaging:

2.1 Secure Packaging: We take great care in packaging your products to ensure they arrive in optimal condition. We use industry-standard packaging materials and methods to protect your items during transit.

2.2 Product Documentation: We include any necessary product documentation, user guides, and relevant accessories with your shipment, ensuring you have everything you need to use and enjoy your purchased products.

3. Liabilities and Responsibilities:

3.1 Shipment Handover: Once we hand over your package to the designated shipping carrier, the responsibility for the shipment transfers to the carrier. Any issues, delays, or damages that may occur during transit are subject to the carrier's terms and conditions.

3.2 Tracking and Notifications: We provide tracking information for your shipment, allowing you to monitor the progress of your delivery. We will also send you relevant notifications, such as shipment confirmation and tracking updates, to keep you informed.

3.3 Customs and Duties: For international shipments, please note that customs duties, taxes, and other fees may apply based on the destination country's regulations. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.

4. Shipping Costs:

4.1 Shipping Cost Calculation: The shipping cost is calculated based on various factors, including the weight and dimensions of the package, the shipping method selected, and the destination. The applicable shipping charges will be displayed during the checkout process before finalizing your order.

5. Contact Us:

5.1 If you have any questions, concerns, or require assistance related to shipping and delivery, please contact our customer support team using the following contact information:

West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Phone: 01225 762759

We appreciate your trust and loyalty as our valued customer. We will make every effort to ensure a smooth and timely delivery of your orders, and we are here to assist you with any shipping-related inquiries or issues.

Thank you for choosing West Wiltshire Micros. We look forward to serving you and exceeding your expectations with our shipping and delivery services.


All About Information Security

Privacy Policy for West Wiltshire Micros

Effective Date: 04/01/2024

At West Wiltshire Micros, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. By using our website or services, you consent to the terms of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: When you engage with West Wiltshire Micros, we may collect certain personal information, such as your name, email address, phone number, billing and shipping addresses, and payment details. We collect this information when you place an order, register for an account, or contact our customer support.

1.2 Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This information helps us analyze trends, improve our website's functionality, and enhance your overall experience.

2. Use of Personal Information:

2.1 Order Processing and Communication: We use your personal information to process your orders, fulfil your purchases, and provide you with order-related communication, including order confirmations, shipment notifications, and customer support.

2.2 Payment Verification: For secure payment processing, we utilize trusted third-party banking services to verify and complete your payment transactions. We do not store your complete payment information on our servers, ensuring maximum security.

2.3 Marketing and Promotional Communication: With your consent, we may send you promotional offers, updates, and newsletters about our products and services. You have the option to opt out of receiving such communications by following the unsubscribe instructions provided in the emails or by contacting us directly.

3. Data Security and Retention:

3.1 Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure socket layer technology (SSL), and regular security audits.

3.2 Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal or regulatory requirements. When we no longer need your personal information, we will securely dispose of it in accordance with applicable laws and regulations.

4. Third-Party Service Providers:

4.1 We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, shipping, and analytics. These providers have access to your personal information only to the extent necessary to perform their tasks and are obligated to protect your information in a manner consistent with this Privacy Policy.

4.2 We may also share non-personal information, such as website usage data, with third-party service providers or partners for analysis, marketing, or other legitimate business purposes.

5. Cookies and Similar Technologies:

5.1 We use cookies and similar technologies to enhance your browsing experience, analyse website usage, and personalize content and advertisements. These technologies may collect non-personal information about your interactions with our website. You can manage your cookie preferences through your browser settings.

6. Your Rights:

6.1 You have the right to access, correct, update, or delete your personal information held by West Wiltshire Micros. If you wish to exercise any of these rights or have any questions or concerns about your personal information, please contact us using the contact details provided below.

7. Changes to this Privacy Policy:

7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

8. Children's Privacy:

8.1 West Wiltshire Micros does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with their personal information please contact us, and we will take steps to remove that information from our systems.

9. Links to Third-Party Websites:

9.1 Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites or services that you visit through our website.

10. International Transfers:

10.1 West Wiltshire Micros operates primarily within [insert country]. However, in the course of providing our services, your personal information may be transferred to and stored on servers located in other countries. By using our services, you consent to the transfer of your personal information to these countries, which may have data protection laws that differ from your country of residence.

11. Contact Us:

11.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the following information:

West Wiltshire Micros
Address: 45 Fore St, Trowbridge BA14 8EJ
Phone: 01225 762759

We will strive to address your inquiries and resolve any issues promptly and in accordance with applicable privacy laws.

Thank you for entrusting West Wiltshire Micros with your personal information. We are committed to safeguarding your privacy and providing you with a secure and satisfactory experience.

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